Customer Service Representative

2 days ago


Vineland, New Jersey, United States Wonderbench Full time
Job Description

Customer Service Representative – Vineland, NJ

About the Role

We are seeking a highly organized and customer-focused Customer Service Representative to join our team at PSI Water Technologies. As a key member of our integrated service team, you will be responsible for providing exceptional customer service, ensuring timely and accurate processing of sales orders, invoices, and POs, and handling customer inquiries and issues.

Key Responsibilities

  • Answer phone calls and respond to customer inquiries in a professional and courteous manner.
  • Create and enter sales orders, invoices, and POs in our business systems.
  • Process customer returns and exchanges, and resolve any issues that may arise.
  • Work closely with internal teams to ensure seamless communication and execution of orders.
  • Perform customer check-in surveys to gauge the success of projects completed by our Field Service Team.
  • Learn our family of products and understand their main functions and value.

Requirements

  • High school diploma or equivalent.
  • Excellent organizational, planning, and problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to manage multiple activities simultaneously.
  • Excellent computer skills, including email and Microsoft Word and Excel.

Preferred Qualifications

  • 2+ years of experience in a customer service-related field.
  • Familiarity with CRM and ERP software.

Work Environment

This is a full-time position that reports to the Customer Service Manager and is available to work in our Vineland, NJ facility. The successful candidate will be a self-starter with a team-centric personality, strong communication skills, and experience in a professional setting.

What We Offer

We offer a competitive compensation package, benefits, and incentives. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your resume to be considered for this position.



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