Hospitality Service Coordinator
2 weeks ago
We are seeking a highly skilled and friendly Front Desk Agent to join our team at Marriott Tacoma Downtown in Tacoma, Washington. This is a full-time position offering competitive compensation, benefits, and opportunities for career growth.
**Job Summary:**
Greet guests, register them, and provide exceptional customer service throughout their stay. Ensure room revenue and occupancy are maximized while maintaining a clean and organized workspace.
**Responsibilities:**
- Process guest arrivals, departures, and check-ins efficiently.
- Manage room assignments, cancellations, and modifications.
- Maintain accurate records of guest transactions and communications.
- Provide information on hotel services, amenities, and local attractions.
- Respond to guest inquiries and resolve issues promptly.
**Requirements:**
- Diploma or equivalent required; relevant coursework preferred.
- Experience in the hospitality industry; front desk experience beneficial.
- Possess excellent communication, problem-solving, and time management skills.
- Familiarity with Microsoft Office suite and property management systems.
- Ability to work effectively in a fast-paced environment.
**Benefits:**
- Competitive hourly rate: $17.50 - $22.67 (dependent on experience).
- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- 401(k) retirement plan.
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