Retail Customer Service Representative

5 days ago


Buffalo, New York, United States DICK'S SPORTING GOODS INC Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Specialist at DICK'S Sporting Goods INC. As a key member of our sales floor team, you will be responsible for providing exceptional customer experiences and creating a positive shopping environment for our customers.

Key Responsibilities
  • Customer Service: Provide excellent customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including features, benefits, and pricing.
  • Front-End Operations: Assist with front-end operations, including register coverage, cash handling, and maintaining a clean and organized sales floor.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals, maintain a positive store environment, and support each other in achieving individual and team objectives.
  • Store Presentation: Maintain a high level of store presentation, including visual merchandising, inventory management, and ensuring a clean and safe shopping environment.
  • Training and Development: Participate in training and development programs to enhance product knowledge, customer service skills, and sales techniques.
Requirements
  • Customer Service Experience: Prior experience in customer-facing roles, preferably in retail or sales.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Physical Demands: Ability to stand for long periods, lift up to 35 pounds, and perform repetitive tasks.
What We Offer

We offer a competitive hourly rate, opportunities for advancement, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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