Information Technology Support Specialist 3rd Shift
2 weeks ago
EPITEC is seeking a highly skilled Information Technology Support Specialist to join our team on the 3rd shift. As a key member of our IT team, you will provide top-notch support to our Waterloo IA location.
Job Summary:We are looking for a motivated and detail-oriented IT Support Specialist to provide onsite deskside Tier 2 support to our Waterloo IA location. The successful candidate will be responsible for performing standard processes and operations, documenting information, and communicating effectively with external contacts.
Key Responsibilities:- Perform and monitor standard processes and operations, including imaging computers, replacing printer toner, and resolving trouble tickets from ServiceNow queues.
- Document and distribute information, including updating assets in Asset Center, following KB articles for problem resolution, and following unit-specific processes.
- Communicate effectively via email and create and maintain basic documents and records, including contact lists, process logs, and problem incidence reports.
- Recognize and resolve problems with processes and operations, and report to others those problems that fall outside established procedures.
- Maintain equipment, supplies, and data supporting processes and operations, including scheduling routine equipment maintenance, ordering supplies, and interacting with suppliers.
- Apply technical knowledge to support processes and operations, including understanding basic printer operations and performing troubleshooting by following KB articles.
To be successful in this role, you will need to have a strong understanding of IT support principles and practices, excellent communication and documentation skills, and the ability to work effectively in a team environment.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented IT Support Specialist looking for a new challenge, please submit your application today.
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