IT Support Specialist for Infrastructure

4 weeks ago


Waterloo, Iowa, United States Kelly Services Inc Full time

At Kelly Services Inc, we are seeking a highly skilled IT Support Specialist to join our team in Waterloo, IA.


The successful candidate will be responsible for providing onsite deskside Tier 2 support to our Waterloo location, working on a long-term W2 contract with a competitive pay rate of $28 per hour.


The IT Support Specialist will be responsible for a range of tasks, including:



  • Providing technical support to our team members, troubleshooting issues and resolving problems with pre-established and documented solutions;
  • Documenting and recording information, updating assets in Asset Center, and following KB articles for problem resolution;
  • Effective communication with team members and suppliers, creating and maintaining basic documents and records;
  • Maintaining equipment, supplies, and data supporting our processes and operations;
  • Applying technical knowledge to support our processes and operations, including understanding basic printer operations and performing troubleshooting by following KB articles.

The ideal candidate will have:



  • Knowledge of computing and networking concepts and fundamentals;
  • Ability to use standard desktop load applications, including Microsoft Office, intranet, and internet functions;
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts;
  • 1 year or more IT experience, with recent college graduates also considered.

A degree in an Information Technology discipline or equivalent experience is required, with a high school or secondary diploma or equivalent also accepted.


This is a great opportunity to join our team and contribute to our success. If you are a motivated and experienced IT professional, we encourage you to apply for this exciting role.


Estimated salary: $28 per hour. Estimated annual salary: $57,760.



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