Infrastructure Support Specialist

4 days ago


Waterloo, Iowa, United States Sunrise Systems, Inc. Full time
Job Title: Infrastructure Support Specialist

Location: Waterloo, IA

Duration: 35 Months On W2 Contract 3rd shift IT support

This is a 3rd shift position that will work ONSITE.

Job Description:

Provide onsite deskside Tier 2 support to the Waterloo IA location by performing the following duties:

  • Perform standard processes or operations that are highly stable and/or relatively consistent in how to fix, such as imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Document recording and/or distributing information, including updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic documents/records, such as contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests.
  • Responsible for recognizing problems with the processes/operations supported and resolving those problems with pre-established and documented solutions, and reporting to others those problems that fall outside the scope of established procedures.
  • Maintain equipment, supplies, data supporting processes or operations, including scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Apply some technical knowledge in the support of processes or operations, such as understanding basic printer operations to replace toner and pickup rollers, and performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements:
  • Knowledge of computing and networking concepts and fundamentals.
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered.
Education Requirements:
  • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent.


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