Part-Time Customer Service Representative, PRS
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative. In this role, you will be responsible for delivering exceptional service to our clients via phone, providing information and answering their queries in a professional and courteous manner.
As a Customer Service Representative at Chubb, you will work closely with our team to resolve client issues, address concerns, and provide timely solutions. You will also be responsible for handling incoming calls, responding to emails, and resolving customer complaints in a fair and efficient manner.
About Us:
Chubb is a leading insurance company with operations in 54 countries. We offer a comprehensive range of insurance products and services, including commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance. Our commitment to equal employment opportunity and compliance with all laws and regulations pertaining to it has earned us a reputation as a trusted and respected employer.
Key Responsibilities:
* Handle inbound calls from clients, responding to their queries and addressing their concerns in a professional and courteous manner
* Provide information on Chubb's insurance products and services, explaining the features and benefits to clients
* Resolve customer complaints and issues in a fair and efficient manner, escalating complex cases to senior colleagues when necessary
* Collaborate with internal teams to resolve customer issues and improve processes
* Maintain accurate records of customer interactions, updating files and databases as required
What We Offer:
* Competitive salary: $18-$20 per hour
* Comprehensive training program to develop your skills and knowledge
* Ongoing support and coaching from experienced colleagues
* Opportunity to work in a dynamic and fast-paced environment
* Flexible working arrangements to suit your needs
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