Customer Service Representative

3 weeks ago


Parkersburg, Iowa, United States H&R Block Full time

About H&R Block

">At H&R Block, we empower individuals to take control of their financial lives. Our mission is to provide exceptional service and expert guidance to help clients achieve their goals.

We are committed to creating a workplace where everyone feels valued, respected, and inspired to succeed. As a Customer Service Representative, you will play a vital role in delivering outstanding client experiences and building long-lasting relationships.

A Day in the Life...

You will be responsible for answering phone calls and greeting clients in a personalized, friendly, and inviting manner. You will match clients with the best-suited tax professional for their needs, schedule appointments, and ensure all client requirements are met during service. Additionally, you will maintain office cleanliness and organization, working collaboratively with team members. Your expertise will make a significant impact on our clients' lives, and we invite you to join us in this exciting opportunity.

Your Skills and Qualifications:

* Experience working in a fast-paced environment
* Previous customer service experience
* Ability to multi-task and prioritize tasks effectively
* Strong organizational and time-management skills
* Proficiency in Microsoft Office

Compensation and Benefits:

We offer an estimated salary of $40,000 - $60,000 per year, depending on location and experience. Additionally, you will receive a comprehensive benefits package, including health insurance, 401(k) retirement savings plan, and employee stock purchase plan. We believe in investing in our people's well-being and offer programs such as Employee Assistance Program, wellbeing program BetterYou, neurodiversity and caregiver support, and various discounts on everyday items and services.

The Community You Will Join:

At H&R Block, we value diversity and inclusion and strive to create a connected culture where everyone feels safe to bring their authentic self to work. You will be part of a dynamic team that is recognized for its commitment to excellence and community involvement. If you are passionate about delivering exceptional client experiences and making a meaningful difference in people's lives, we encourage you to apply.

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