Front Desk Associate

3 weeks ago

Parkersburg, Iowa, United States H&R Block Full time

Join Our Team

As a Front Desk Associate at H&R Block, you will be the first point of contact for our clients, setting the tone for their entire experience. You will be responsible for answering phone calls, greeting clients, and matching them with the best-suited tax professional for their needs. Your attention to detail and excellent communication skills will ensure that every client leaves feeling satisfied and confident in their choice of H&R Block.

Your Key Responsibilities:

* Answering phone calls and greeting clients in a personalized and friendly manner
* Matching clients with the best-suited tax professional for their needs
* Scheduling appointments and ensuring client requirements are met during service
* Maintaining office cleanliness and organization, working collaboratively with team members

Your Expertise:

* Experience working in a fast-paced environment
* Previous customer service experience
* Ability to multi-task and prioritize tasks effectively
* Strong organizational and time-management skills
* Proficiency in Microsoft Office

Compensation and Benefits:

We offer an estimated salary of $42,000 - $62,000 per year, depending on location and experience. Additionally, you will receive a comprehensive benefits package, including health insurance, 401(k) retirement savings plan, and employee stock purchase plan. We believe in investing in our people's well-being and offer programs such as Employee Assistance Program, wellbeing program BetterYou, neurodiversity and caregiver support, and various discounts on everyday items and services.

The Community You Will Join:

At H&R Block, we value diversity and inclusion and strive to create a connected culture where everyone feels safe to bring their authentic self to work. You will be part of a dynamic team that is recognized for its commitment to excellence and community involvement. If you are passionate about delivering exceptional client experiences and making a meaningful difference in people's lives, we encourage you to apply.

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