IT Support Associate II, Operations Technology Specialist
2 weeks ago
Amazon is seeking a highly motivated and skilled IT Support Associate II to join our Operations Technology team. As a key member of our team, you will be responsible for providing technical support to our operations facilities in a defined geographical area, spanning multiple technical disciplines.
You will use your skills to troubleshoot and resolve technical problems, collaborate with cross-functional teams, and participate in career development opportunities to progress your career at Amazon.
Key Responsibilities
- Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs and standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
Requirements
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- High school or equivalent diploma.
- Preferred Qualifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
What We Offer
Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. We also offer a casual dress code and opportunities for career development.
Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.
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