IT Support Associate II, Operations Specialist

4 weeks ago


Santa Clarita, California, United States Amazon Full time

About the Role

We are seeking a skilled IT Support Associate II to join our Amazon Operations team. As a key member of our team, you will play a vital role in resolving technical problems within Amazon operations facilities in a defined geographical area.

Your primary responsibilities will include allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities, handling support requests and procedures across the network, and assisting in training new hires.

You will also be responsible for continuous learning of new technologies, supporting customers from multiple buildings in the area, as well as remote customers, and moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

Traveling within your local or regional area to support our customers will also be a part of your role.

Key Qualifications

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience

Experience troubleshooting integrated and interdependent computer systems

Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

High school or equivalent diploma

Preferred Qualifications

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Experience in a dynamic environment with a high degree of customer service

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $42,200/year in our lowest geographic market up to $91,800/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.



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