Current jobs related to Guest Service Representative II - Groton, Connecticut - Navy Exchange

  • Customer Service Representative

    3 weeks ago

    Groton, Connecticut, United States Chelsea Groton Bank Full time

    Job DescriptionRetail Banking - Customer Solutions Representative- Center Groton (NE-6)This position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services...

  • Member Service Representative

    3 weeks ago

    Groton, Connecticut, United States Navy Federal Credit Union Full time

    About the RoleNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesProvide...

  • Member Service Representative

    2 weeks ago

    Groton, Connecticut, United States Navy Federal Credit Union Full time

    Job SummaryNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesProvide excellent...

  • Member Service Representative

    3 weeks ago

    Groton, Connecticut, United States Navy Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Navy Federal Credit Union. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key Responsibilities:Analyze and resolve...

  • Customer Service Representative

    2 weeks ago

    Groton, Connecticut, United States The Sandbox Full time

    The Sandbox is an indoor beach sports and event facility seeking individuals to fill a part-time position. Our mission is to create a welcoming environment where people can come together to play sports, host events, and relax with friends and family.This role involves greeting guests, ensuring programs run smoothly, answering phone calls, and communicating...

  • Member Service Representative

    4 weeks ago

    Groton, Connecticut, United States Navy Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will provide exceptional service to our members, assisting them with a wide range of financial products and services.Key ResponsibilitiesAnalyze and resolve complex member account and loan issuesAssist...

  • Customer Service Representative

    2 weeks ago

    Groton, Connecticut, United States Chelsea Groton Bank Full time

    Job DescriptionAs a Customer Solutions Representative at Chelsea Groton Bank, you will play a vital role in helping customers achieve their financial goals. This position requires a high level of customer service, as you will be responsible for providing outstanding service in a courteous, professional, and ethical manner.Key Responsibilities:Proactively...

  • Member Service Representative

    4 weeks ago

    Groton, Connecticut, United States Navy Federal Credit Union Full time

    Job SummaryNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAnalyze and resolve complex member account and loan...

  • Room Service Attendant

    1 month ago

    Groton, Connecticut, United States Mystic Marriott Hotel & Spa Full time

    Job SummaryWe are seeking a skilled Room Service Server to join our team at Mystic Marriott Hotel & Spa. As a Room Service Server, you will be responsible for delivering exceptional guest service by setting up, delivering, and retrieving food and beverage orders to/from guest rooms and hospitality suites.Key ResponsibilitiesSet up and deliver food and...

  • Room Service Attendant

    3 weeks ago

    Groton, Connecticut, United States Mystic Marriott Hotel & Spa Full time

    Job SummaryWe are seeking a skilled Room Service Server to join our team at Mystic Marriott Hotel & Spa. As a Room Service Server, you will be responsible for delivering exceptional guest service by setting up, delivering, and retrieving food and beverage orders to/from guest rooms and hospitality suites.Key ResponsibilitiesSet up and deliver food and...

  • Dining Service Attendant

    2 weeks ago

    Groton, Connecticut, United States Solstice Senior Living at Groton Full time

    Job SummarySolstice Senior Living at Groton is seeking a skilled Dining Service Attendant to join our team. As a key member of our food service team, you will be responsible for providing exceptional service to our residents and guests.Key Responsibilities:Prepare and serve food and beverages in a friendly and courteous mannerEnsure a clean and safe dining...

  • PC/Network Support Specialist II

    2 weeks ago

    Groton, Connecticut, United States Town of Groton Full time

    Job SummaryThe Town of Groton is seeking a highly skilled PC/Network Support Specialist II to provide technical support for town employees and departments. The ideal candidate will have a strong background in information technology and excellent customer service skills.Key ResponsibilitiesProvide first-line and advanced technical support for town employees...

  • Front End Food Service Associate

    4 weeks ago

    Groton, Connecticut, United States Chief of Staff USA Full time

    Food Service OpportunityWe are seeking a skilled and reliable food service professional to join our team. As a food service member, you will be responsible for providing excellent customer service and ensuring the highest quality food is served to our guests.Key Responsibilities:Prepare and serve food in a fast-paced kitchen environmentEnsure food safety and...

  • Program Representative IT Project Manager

    3 weeks ago

    Groton, Connecticut, United States General Dynamics Electric Boat Full time

    Program Representative IT Project Manager Job Summary General Dynamics Electric Boat is seeking a highly motivated Program Representative IT Project Manager to join the EBIT Project and Portfolio Management Office PMO team. The successful candidate will be responsible for budget schedule process and oversight for projects within the Application software...

  • Marina Service Associate

    2 weeks ago

    Groton, Connecticut, United States TPG Hotels Resorts and Marinas Full time

    Job Summary:TPG Hotels, Resorts & Marina is seeking a highly motivated and customer-focused Marina Service Associate to join our team. As a Marina Service Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a positive experience for all visitors to our marina.Key...

  • Cannabis Sales Associate

    2 weeks ago

    Groton, Connecticut, United States Curaleaf Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Store Associate to join our team at Curaleaf. As a Store Associate, you will be the first point of contact for our guests, providing top-notch customer service and educating them on our products.Key Responsibilities:Represent Curaleaf as a brand ambassador by providing exceptional customer...

  • Mechanical Engineer

    2 weeks ago

    Groton, Connecticut, United States Naval Sea Systems Command Full time

    Job SummaryWe are seeking a highly skilled Mechanical Engineer to serve as a technical representative on our design/build teams for mechanical/weapons systems. The ideal candidate will have a strong background in mechanical engineering and experience working with submarine mechanical systems.Key ResponsibilitiesFacilitate the identification and mitigation of...

  • Financial Services Coordinator

    2 weeks ago

    Groton, Connecticut, United States Hoyt, Filippetti & Malaghan, LLC Full time

    The Client Accounting and Advisory Services (CAAS) specialist at Hoyt, Filippetti & Malaghan, LLC is responsible for organizing client information, responding to and anticipating client service requests to provide high-quality work. Specialists will work both internally with accountants and externally with clients, learning the cadence and expectations of...

  • Dining Room Attendant

    4 weeks ago

    Groton, Connecticut, United States Hersha Hospitality Management Full time

    Job SummaryWe are seeking a skilled Room Service Server to join our team at Hersha Hospitality Management. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service by setting up, delivering, and retrieving food and beverage orders to/from guest rooms and hospitality suites.Key Responsibilities:Set up and...

  • Concierge Host

    4 weeks ago

    Groton, Connecticut, United States Mystic Marriott Hotel & Spa Full time

    Mystic Marriott Hotel & Spa is seeking a skilled Concierge to provide exceptional guest experiences. **Job Summary:** As a Concierge, you will be the face of our hotel, responsible for delivering personalized service to our esteemed guests. **Key Responsibilities:** * Greet and serve elite Marriott Bonvoy members in the M Club Concierge Lounge * Engage...

Guest Service Representative II

2 months ago

Groton, Connecticut, United States Navy Exchange Full time
Job Summary

Serve as the first point of contact for guests at a Navy Gateway Inn and Suites or Navy Lodge property, handling all stages of their stay, including special requests and resolving issues that may arise.

Key Responsibilities
  • Provide exceptional customer service, interacting professionally with guests, answering questions, and providing information about local attractions.
  • Assist guests with all requests, including room reservations, payments, and check-in/check-out processes.
  • Complete all mandatory training and fill in schedule gaps due to call-outs, no-shows, vacations, etc.
  • Communicate with lodging associates and chain of command regarding operations, guest issues, or situations requiring immediate attention.
  • Apply knowledge of standard operating procedures, processes, and rules governing patron eligibility.
  • Reconcile shift transactions, ensuring complete balancing while maintaining guest service.
  • Interact with guests, receive and resolve complaints, and refer unusual issues to immediate supervisor for assistance and/or resolution.
  • Operate a multi-line telephone system, record and deliver messages, and answer inquiries.
  • Responsible for inventory of all keys and other supplies, maintaining the front desk and lobby area clean and safe.
  • Utilize the Property Management System (PMS) to access guest information, retrieve reservation information, and change or cancel reservations as requested by guests.
  • May be required to retrieve Lost and Found items and contact guests regarding lost or found items.
  • Log trouble calls in the PMS and ensure the appropriate department is notified.
  • Relocate guests to a different room when required.
  • Operate POS to record sales from the convenience store, if applicable.
  • Ensure all wake-up calls are handled promptly and properly.
  • Securely maintain all records and access to guest safety deposit boxes, as applicable.
  • May be required to generate and print various reports from the PMS, including Expected Arrivals, Departure List, In-House Guest List, and Night Audit reports.
  • Complete all computer-generated reports as assigned and note any account discrepancies for corrective action by management.
  • Prepare Close Bank Report and receipts at the end of each shift, in accordance with established procedures.
  • Prepare end-of-day front desk reconciliations, identifying and addressing any discrepancies made throughout the day.
  • May be responsible for setting up and breaking down the complimentary self-service breakfast bar, assisting with preparing, displaying, and replenishing breakfast items available to guests during breakfast hours.
  • Ensure the surrounding area is returned to its original state and free of all leftover food by the end of designated breakfast hour.
  • May be required to assist in the laundry facility and issue deliver supplies to guests.
  • May be required to possess a valid state driver's license to travel to other lodging facilities as needed within the normal scope of duties.
  • Will be required to work all shifts, including weekends and holidays, as scheduled.
  • May be called upon to maintain operations during inclement weather and/or other emergencies for short periods of time during the absence of supervisor, GM, or AGM.
  • May be required to obtain NEXCOM Hospitality Group (NHG) front desk certification within 6 months of employment, as well as any other requirements.
Qualifications
  • One (1) year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
  • One (1) year of progressively responsible experience related to the position to be filled.
  • Substitution of education for experience: Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.