Room Service Attendant

1 week ago


Groton, Connecticut, United States Mystic Marriott Hotel & Spa Full time
Job Summary

We are seeking a skilled Room Service Server to join our team at Mystic Marriott Hotel & Spa. As a Room Service Server, you will be responsible for delivering exceptional guest service by setting up, delivering, and retrieving food and beverage orders to/from guest rooms and hospitality suites.

Key Responsibilities
  • Set up and deliver food and beverage orders to guest rooms and hospitality suites.
  • Conduct floor sweeps and retrieve food and beverage trays.
  • Set up and deliver VIP amenities.
  • Service hospitality suites in accordance with banquet event orders and established policies and procedures.
  • Abide by state, federal, and corporate liquor requirements pertaining to serving alcoholic beverages.
  • Complete shift side work as outlined in the hotel's operating policies and procedures.
  • Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
  • Report all communication to immediate shift supervisor.
  • Perform cash handling responsibilities in accordance with company policies and procedures.
  • Follow sustainability guidelines and practices related to the hotel's EarthView program.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Requirements
  • High school diploma or equivalent.
  • Previous food service experience preferred.
Work Environment and Context
  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.


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