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Automotive Customer Service Consultant

2 months ago

Manchester, New Hampshire, United States AutoFair Automotive Full time

Are you experienced in the Customer Service sector and eager to advance your career while achieving unprecedented earnings? Do you have a keen interest in the Automotive sector? Consider the opportunity to work as a Service Consultant. Our service consultants have the potential to earn well over $100k annually. Coupled with a 5-day work week and the most favorable schedule in the industry, this could be your ideal position.

AutoFair Automotive is on the lookout for a Service Consultant to enhance our team. Are you dedicated to assisting customers? Are you driven to develop alongside our organization? We encourage you to explore this opportunity.

Key Responsibilities:

  • Take charge of the customer’s journey by executing additional tasks that ensure the dealership leaves a lasting positive impression.
  • Provide comprehensive support for all owner inquiries, whether via phone or in person, ensuring customers receive the best care.
  • Guarantee that the daily allocation of technicians' time is consistently utilized to serve customers effectively.
  • Efficiently assign tasks among technicians.
  • Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
  • Maintain Customer Satisfaction scores at or above company benchmarks.
  • Assist in diagnosing vehicle issues; procure parts and tools as required.
  • Oversee warranty claims administration and provide training and supervision within the service department.
  • Organize schedules and delegate tasks to service department personnel.
  • Reinforce company policies and adhere to established standards.
  • Promote compliance with relevant laws and regulations.
  • Foster positive relationships with manufacturers and maintain good employee relations.
  • Collaborate with senior management on hiring and disciplinary actions within the service department.
Qualifications:
  • Organized and approachable demeanor.
  • Proven ability to lead and manage others.
  • Strong time management capabilities.
  • Excellent communication skills with customers.
  • Professional and well-groomed appearance.
  • Consistent track record of service and sales achievements.
  • Strong history of positive customer satisfaction outcomes.
  • Team-oriented and self-driven.
  • Able to work independently with minimal supervision.
  • Valid driver's license and clean driving record.
Benefits:
  • Competitive and rewarding compensation structure.
  • Comprehensive Medical, Dental, Vision, Life, and Disability coverage.
  • 401 K Plan with company matching.
  • Paid vacation time.
  • Opportunities for professional growth.
  • Paid training programs.
  • Collaborative team environment.
  • Employee vehicle purchase programs.
  • Long-term job stability.
  • Health and wellness initiatives.
  • Flexible work schedules.
  • Discounts on products and services.
AutoFair Automotive Group is a rapidly growing dealership group with exceptional opportunities for career advancement. We are committed to delivering an unparalleled ownership experience to our customers through outstanding service and lasting relationships. Therefore, we seek individuals who are passionate, motivated, and ambitious to join our team.

AutoFair Automotive Group offers career opportunities across various brands.