Honda Automotive Service Advisor

1 week ago


Manchester, New Hampshire, United States AutoFair Automotive Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at AutoFair Honda. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their ownership experience.

Key Responsibilities
  • Provide exceptional customer service and support, ensuring a positive experience for every customer interaction.
  • Take ownership of the customer's experience, ensuring all needs are met and exceeded.
  • Work closely with our technicians to diagnose and resolve vehicle issues, ensuring timely and accurate repairs.
  • Manage and maintain accurate records of customer interactions, including service history and warranty information.
  • Collaborate with our sales team to ensure seamless communication and coordination of customer needs.
  • Stay up-to-date on manufacturer training and certifications to ensure expertise in all aspects of vehicle service and repair.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of experience in a customer-facing role, preferably in the automotive industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, technicians, and sales teams.
  • Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex issues.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service and support.
Benefits
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Opportunities for career growth and advancement within the company.
  • Recognition and rewards for outstanding performance and contributions to the team.

AutoFair Automotive Group is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service and support.



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