Case Manager

1 week ago

Dallas, Texas, United States Prism Health North Texas Full time
Job Summary

Prism Health North Texas is seeking a highly motivated and compassionate Case Manager to join our team. As a Case Manager, you will play a critical role in providing psychosocial support services to individuals living with HIV/AIDS. Your primary responsibility will be to coordinate and provide case management services to ensure that patients receive the necessary medical and support services to achieve viral suppression.

Key Responsibilities
  • Complete patient needs assessments to identify unmet psychosocial services needs and determine a case management level/acuity for each patient on caseload.
  • Obtain all requisite service eligibility documents, consents, and provide service coordination to support patient's access to services.
  • Maintain a caseload of patients with documented non-medical case management needs.
  • Use the established acuity level and initiate ongoing and regular contact with each patient on caseload to determine needs that have been met, unmet, new needs, and barriers to care.
  • Work with patient to develop a comprehensive care plan based and set goals in collaboration with patient (including their authorized family, significant others, and other social service providers when appropriate), aimed at increasing the level of functioning and self-sufficiency.
  • Perform psychosocial assessments to identify individualized needs in the areas of health, mental health, social support, addiction, financial resources, benefits, legal, language/culture, and employment.
  • Provide appropriate and timely non–medical case management and referral follow up with patients and document referral outcomes.
  • Work collaboratively with medical, mental health, substance abuse, and community service providers as well as any authorized member of the patient's care team.
  • Maintain service continuity and eligibility by completing birth month and half birth month eligibility recertification.
  • Document and submit patients ready for case assignment to case management supervisors.
Requirements
  • Proficiency in Excel, Word, and Outlook.
  • Ability to work in a positive and empathetic manner with persons who have HIV/AIDS.
  • Working knowledge of medical/psychosocial resources and the medical and psychosocial complexities of HIV/AIDS.
  • Demonstrated knowledge and experience working with clients with mental health and substance use disorders.
  • Ability to make decisions related to appropriate client care.
  • Ability to effectively communicate in verbal and written formats.
  • Ability to collaborate with community service providers.
  • Ability to establish effective working relationships with clients.
  • Ability to manage and work effectively in the required electronic medical record, database, or document portal.
  • Ability to work in a multi-site work environment.
Education and Experience
  • A bachelor's degree in social science or behavioral science, nursing, or a related field from an accredited domestic or international college or university.
  • 2 years experience providing case management for people living with HIV or other chronic conditions preferred.
  • Texas licensure (LMSW or LPC) is preferred.
  • Bilingual in English/Spanish is preferred.

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