Service Excellence Representative

6 days ago


New Orleans, Louisiana, United States NOLA Management Group Full time

Verizon Customer Service Representative Role

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We are seeking a highly motivated and customer-focused Verizon Customer Service Representative to join our team at NOLA Management Group. As a key member of our team, you will be responsible for providing exceptional customer support and building strong relationships with our clients.

Estimated Salary: $55,000 - $70,000 per year

Responsibilities:

  • Communicate with customers daily to provide product information and resolve complaints
  • Qualify and build rapport with potential new customers to establish trust
  • Maintain a positive demeanor towards customers at all times
  • Respond promptly to customer complaints and provide timely solutions to maintain high customer satisfaction levels
  • Become an expert in our product knowledge and stay up-to-date with industry trends
  • Keep accurate records of orders, escalation requests, comments, and complaints and file accordingly
  • Demonstrate enthusiasm while establishing a supportive environment for team members

Requirements:

  • At least 1-2 years of experience in customer service, sales, or client-facing roles
  • Natural communicator with ability to build rapport and trust in a fast-paced setting
  • Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations
  • Positive attitude with confident demeanor
  • Superior organization and time management skills with ability to prioritize multiple projects and responsibilities
  • Driven by performance and always looking to improve continuously


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