Customer Service Ambassador

2 weeks ago


Petoskey, Michigan, United States Northern Hotels Group LLC Full time
Job Overview

We are seeking a skilled Guest Service Representative to provide exceptional customer experiences at our hotel. As the face of our establishment, you will be responsible for creating a warm and welcoming atmosphere for our guests.

Key Responsibilities
  • Guest Interactions: Greet guests with a smile, assist with registration, and respond to their needs in a timely and professional manner.
  • Front Desk Operations: Manage front desk activities, including answering phone calls, taking messages, and maintaining accurate records.
  • Problem Resolution: Anticipate and resolve guest concerns, escalating issues to management when necessary.
  • Quality Standards: Ensure compliance with health and quality standards, maintaining a clean and safe environment for our guests.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Familiarity with hospitality industry standards and front desk operations.
  • Skills: Proficient in English, with knowledge of other languages a plus. Ability to work in a fast-paced environment and demonstrate genuine care for customers and employees.
What We Offer
  • Employee Benefits: Competitive compensation, flexible scheduling, and opportunities for career advancement.
  • Training and Development: Ongoing training and development to enhance your skills and knowledge.


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