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Customer Service Optician Specialist

2 months ago

Wexford, Pennsylvania, United States Massucci Vision Plus Full time
Job Description

Job Summary: We are seeking a highly skilled and compassionate Optician Customer Service Representative to join our team at Massucci Vision Plus. As an Optician Customer Service Representative, you will be responsible for providing exceptional customer service to our patients, helping them choose the right glasses for their needs, and ensuring a seamless and satisfying experience.

Key Responsibilities:

  • Customer Service: Greet patients warmly and provide exceptional service, setting the tone for a positive experience.
  • Frame Selection: Help patients select frames that suit their face shape, lifestyle, and prescription needs.
  • Lens Selection: Determine the best lens types, materials, coatings, and brands for patients' lifestyles.
  • Education and Training: Educate patients on how to use and care for their glasses and contact lenses.
  • Measurement and Fitting: Take accurate measurements for all lens styles and prescriptions, check new glasses for fit, and make adjustments as needed.
  • Insurance and Billing: Handle insurance claims and billing accurately and efficiently.
  • Inventory and Supply Management: Manage inventory, order supplies, and maintain a clean and organized workspace.
  • Communication: Communicate effectively with patients, colleagues, and management to ensure seamless operations.

Requirements:

  • Customer Service Skills: Provide exceptional customer service, resolving issues promptly and professionally.
  • Communication Skills: Communicate effectively with patients, colleagues, and management.
  • Technical Skills: Proficient in optical software and technology.
  • Organizational Skills: Manage multiple tasks and priorities in a fast-paced environment.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.

About Us: Massucci Vision Plus is a dynamic and growing eye care practice dedicated to providing exceptional patient care and service. We offer a supportive and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.