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Enrollment Services Coordinator

2 months ago

Pewaukee, Wisconsin, United States Waukesha County Technical College Full time

Position Overview
This position plays a crucial role in managing the flow of incoming applicant records and their associated documentation. The individual in this role will be responsible for making informed admissions decisions while ensuring data integrity and maintaining confidentiality regarding all applicant information. The Admissions Specialist will also assist in the design, development, testing, and documentation of admission practices that leverage technology to enhance the efficiency and effectiveness of the application process.

Key Responsibilities

PRIMARY DUTIES INCLUDE:

1. Overseeing the processing of all incoming admission applications, which includes data downloads, data entry, and validating the accuracy and integrity of the information. This also involves maintaining a workflow of materials and updating records as necessary. Develop and manage checklists of required items for various application types (e.g., Certificate, Technical Diploma, Associate's Degree).

2. Evaluating applications to make admissions decisions. This includes processing transcripts, test scores, and other relevant materials to assess admissibility based on established program criteria.

3. Engaging with applicants, students, and staff through various communication channels to address processing needs. Deliver exceptional customer service to prospective students and internal stakeholders. Manage all communications related to applications.

4. Collaborating with various departments across the institution, including Enrollment Services, Academic Affairs, and Student Support divisions.

5. Creating and maintaining comprehensive documentation of policies, processes, and procedures specific to this role. Assisting in the onboarding of new staff and providing training related to admissions to other personnel across the institution.

6. Working alongside the Designated School Official (DSO) to collect, process, and admit international applicants. Maintaining confidential records for international students, including financial statements.

7. Understanding and adhering to FERPA regulations concerning the disclosure of student record information.

8. Providing information and facilitating enrollment processes during special events and activities.

9. Collaborating with the Assistant Director of Admissions to test and evaluate technology solutions utilized in the admissions office. Aligning effective technology solutions with appropriate business strategies to achieve enrollment objectives.

Qualifications

REQUIRED SKILLS AND ABILITIES:

  • Proven ability to work both independently and collaboratively within a team environment.
  • Capacity to deliver effective results while meeting tight deadlines and targets.
  • Strong attention to detail and a commitment to accuracy.
  • Flexibility to adapt to new and rapidly changing situations.
  • Demonstrated problem-solving abilities and time management skills.
  • Excellent organizational and interpersonal skills, with the ability to provide sound advice and solutions to challenges.
  • Adept at managing a dynamic daily schedule while maintaining a long-term perspective aligned with strategic enrollment goals.
  • Familiarity with student information systems, data integration, and college enrollment processes is preferred.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

  1. Associate's Degree.
  2. Minimum of one year of experience in higher education, preferably with a focus on enrollment services.
Additional Information

This is a Limited-Term Employment (LTE) position, requiring 40 hours per week.

Typical working hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.

All applicants must submit a completed application along with a current resume and cover letter.

WCTC offers a comprehensive benefits package, including:

  • Competitive compensation
  • Comprehensive benefits package, including health, dental, vision, life, long-term disability, and more
  • Generous time off and holiday schedule
  • Eligibility in the Wisconsin Retirement System (ETF)
  • Opportunities for professional growth and development, including tuition reimbursement and waiver
  • Well-being activities to support personal and professional wellness
  • A collaborative and supportive team environment