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Insurance Policy Specialist

1 month ago

Pompano Beach, Florida, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary:**

As an Account Associate at State Farm Insurance, you will play a crucial role in providing exceptional customer service and ensuring customer satisfaction. Your primary responsibilities will include assisting customers with their insurance needs, processing policy changes and updates, handling incoming calls and emails, and collaborating with team members to resolve customer issues.

**Key Responsibilities:**

* Assist customers with their insurance needs by providing accurate and timely information
* Process policy changes and updates in the system
* Handle incoming calls and emails from customers regarding policy inquiries and claims
* Collaborate with team members to resolve customer issues and ensure customer satisfaction
* Maintain customer records and update information as needed
* Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
* Stay up to date with insurance products and industry trends to effectively assist customers
* Follow company policies and procedures to ensure compliance with regulations and guidelines
* Meet or exceed performance goals and targets set by the company

**What We Offer:**

* Opportunities for continuous learning and skill development
* Collaborative and dynamic work environment
* Competitive compensation and benefits package

**Requirements:**

* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Proficiency in using computer systems and software
* Strong problem-solving and analytical skills

**If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.