Customer Experience Specialist
18 hours ago
We are seeking a highly skilled and passionate professional to join our remote team as a Customer Experience Specialist.
This is an exciting opportunity for individuals who enjoy connecting with people from around the world and thrive in a dynamic, fast-paced environment.
About the RoleAs a Customer Experience Specialist, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring a positive experience.
Key Responsibilities- Provide exceptional customer service via phone, email, or chat
- Resolve customer complaints and concerns in a timely and professional manner
- Assist customers with product information, troubleshooting, and technical support
- Document customer interactions and update records as needed
- 2+ years of Customer Service experience
- 2+ years of Call Center experience
- Able to work independently with minimal supervision
- Excellent communication and interpersonal skills
- Ability to handle high call volumes and prioritize tasks effectively
- Laptop or PC (Windows 10 or 11)
- High speed internet (hardwired only)
- Hardwired USB headset (noise cancellation)
- Competitive remote work compensation package
- Flexible work hours to suit your lifestyle
- Extensive certification and support to excel in your role
- Opportunity to grow and advance within the organization
The estimated salary for this role is $45,000 - $60,000 per year, depending on experience and qualifications.
We offer a collaborative and inclusive work culture that values your contributions.
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