Customer Experience Specialist

5 days ago


Birmingham, Alabama, United States Jenis Splendid Ice Creams LLC. Full time
About the Role

We are seeking a highly skilled and passionate individual to join our team as a Customer Experience Specialist at Jeni's Splendid Ice Creams LLC.

This role is perfect for someone who loves working with people, is detail-oriented, and has a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Serve ice cream in a fast-paced environment while maintaining a high level of customer satisfaction.
  • Work collaboratively with the team to ensure seamless operations and provide world-class service to every customer.
  • Be knowledgeable about Jeni's unique offerings and be able to communicate this effectively to customers.
  • Stay organized and manage multiple tasks simultaneously to meet deadlines.
Requirements:
  • High school diploma or equivalent required; some college coursework in hospitality or related field preferred.
  • Previous experience in customer-facing role, preferably in food service industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer:
  • A competitive hourly rate of $19.86 per hour (estimated based on average hourly earnings in Alabama) plus opportunities for additional income through tips.
  • A fun and dynamic work environment where you can make a real difference in the lives of our customers.
  • Ongoing training and development opportunities to help you grow professionally and personally.
  • A comprehensive benefits package including medical, dental, and vision insurance, 401(k) plan, and paid time off.
About Us:

Jeni's Splendid Ice Creams LLC is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. Our mission is to create better ice creams and bring people together by serving exceptional customer experiences in a unique and engaging environment.

We are committed to upholding rigorous safety and cleanliness standards in all our scoop shops and strive to maintain a culture that values diversity, inclusivity, and creativity. If you're passionate about delivering exceptional customer experiences and have a passion for ice cream, we encourage you to apply for this exciting opportunity



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