IT Help Desk Technician

4 days ago


Middleburg Heights, Ohio, United States Datacore Consulting Full time
Job Overview

We are seeking an experienced IT Help Desk Technician to join our team at Datacore Consulting. In this role, you will be responsible for providing expert technical support to our clients, ensuring that their computer systems and networks are running efficiently and effectively.

Compensation: $55,000 - $75,000 per year, based on experience.

Your key responsibilities will include:

  • Responding to client inquiries and issues via phone, email, and remote access
  • Troubleshooting and resolving complex technical problems
  • Maintaining accurate records of client interactions and issue resolutions
  • Collaborating with internal teams to identify and implement process improvements
  • Staying up-to-date with industry trends and best practices in IT support

To excel in this role, you should have excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively in a fast-paced environment.

Requirements:

  • HS Diploma or Equivalent
  • Help Desk experience preferred but not required
  • Strong knowledge of computer hardware, software, and network technology
  • Creative problem-solving skills and attention to detail
  • Excellent oral and written communication skills


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