Senior Technical Support Lead

6 days ago


Mayfield Heights, Ohio, United States Murtech Staffing and Solutions Full time

We are seeking a Senior Technical Support Lead to oversee our Service Desk team. As a key member of our IT department, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring the efficient operation of our technical environment.

About the Role

This is a 6-month contract-to-hire opportunity with a competitive estimated salary range of $80,000 - $110,000 based on location and experience.

Key Responsibilities
  • Lead and manage a team of Service Desk technicians, providing guidance and support as needed.
  • Resolve complex technical issues and provide expert-level troubleshooting assistance.
  • Develop and implement procedures to improve the efficiency and effectiveness of our technical environment.
  • Collaborate with other teams in IT and system administration to resolve issues and improve overall service delivery.
  • Mentor and train Service Desk technicians to ensure they have the skills and knowledge required to succeed in their roles.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of three years' experience in Windows PC and server environments.
  • Experience managing the ServiceNow platform, including its development, operation, maintenance, and education.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, managers, and technical staff.
  • Strong technical knowledge of current company standard applications and network operations, including but not limited to: Windows 10, Office 365, Teams, SharePoint, OneDrive, SCCM, Software Center, TCP/IP, Windows Server (2012-current), Lotus Notes, DNS, and DHCP.
What We Offer
  • A dynamic and supportive work environment.
  • Competitive compensation and benefits package.
  • Ongoing training and professional development opportunities.
  • The chance to make a real impact in our organization and contribute to the success of our customers.


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