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Restaurant Operations Manager

2 months ago

Clinton, Maryland, United States Thompson Hospitality Full time

**About Thompson Hospitality**

Thompson Hospitality is a leading provider of food and facilities management services, with a commitment to delivering exceptional experiences to our guests and clients.

**Job Summary**

We are seeking a highly skilled and experienced General Manager to join our team at Milk & Honey. As a General Manager, you will be responsible for the overall success of our restaurant, including guest service, staff development, cost management, and profitability.

**Key Responsibilities**

* Model and drive excellence in hospitality and food service*
* Oversee financial and operational effectiveness of the location*
* Select, train, develop, motivate, coach, and recognize staff for operational excellence*
* Ensure facilities maintenance and community relations*
* Develop your FOH-Manager into a GM*
* Implement objectives for providing high-quality, consistent service and product execution*
* Ensure cost goals, budgeting guidelines, and service standards are met*
* Create an environment conducive to providing an outstanding dining experience and a symbiotic work place*
* Adhere to and support our management systems, practicing and sharing our core beliefs*
* Enforce company policies, procedures, and performance standards with fairness and consistency*
* Function as a role model, counselor, and leader within the restaurant*
* Effectively open and close the restaurant while maintaining a clean, beautifully maintained front and back of house*
* Ensure the uncommon excellence of every food item prepared*
* Educate staff on food and beverage from the menu during pre-meal meetings and hands-on coaching*
* Maintain a positive working experience for all staff to ensure uncommon excellence and hospitality occurs for all guests*
* Establish appropriate staffing based on volume and according to needs*
* Hold employees accountable for effectively completing their specific job responsibilities according to our standards*
* Ensure all products delivered are matched from the invoice to what was actually delivered*
* Ensure all miscellaneous items are in-house and within guidelines of budget*
* Ensure the timeliness of product delivery and storage*
* Ensure all accounting procedures and processes are followed according to our standards*
* Ensure all invoices are processed on a daily basis and/or as received*
* Ensure all inventories are accurately processed and entered*
* Ensure all opening, closing, and side work checklists are followed and completed*
* Ensure all guides, licenses, and manuals are current and maintained*
* Interview, hire, train, inspire, and evaluate employees according to practices aligned with our hospitality standards*
* Successfully on-board new hires by ensuring all employees understand HR paperwork, practices, and policies*
* Ensure New Employee Orientations are conducted in a timely manner and follow the guidelines and standards of Thompson Hospitality*
* Ensure all employees are completely trained and knowledgeable in all aspects of service*
* Appraise employee performance according to our 30-day, six-month, and eighteen-month plan*
* Provide continuing education to employees by daily education of cultural and technical aspects of job through pre-meal meetings*
* Ensure all Purchasing and Receiving procedures for all food and beverage products are followed according to our standards*
* Ensure all products are of a high quality and aesthetic and are stored in a way that optimizes freshness, value, and safety*
* Ensure the timeliness of product delivery and storage*
* Responsible for the selection, sourcing, and execution of food specials as directed by the DO*
* Establish and maintain valuable relationships with delivery personnel and vendors*
* Ensure successful planning, practice, and launch of all new products*
* Conduct weekly and monthly Health Inspection audits to identify areas of opportunity for compliance and excellence*
* Ensure Big Buns maintains the highest levels of sanitation with excellent scores and minimal violations*
* Provide continuous education and incentives to employees to understand local rules and regulations and to become certified in any available capacity provided by the local Health Department*
* Manage handyman and/or service personnel to ensure quality and accuracy of work is being completed in a timely manner*
* Manage employees to effectively clean all equipment and facility*
* Ensure Preventive Maintenance Guide is current and followed*
* Ensure New Hire Paperwork is completed accurately and processed in a timely manner*
* Ensure employee reviews are conducted in a timely manner, completed accurately, and according to standards*
* Ensure all coaching and progressive disciplinary interactions are documented and approached according to local laws and regulation AND within the culture and ideals*
* Ensure all announcements and employee achievements are posted and displayed in a manner that effectively communicates all pertinent information and recognizes achievement*
* Ensure all team member schedules are completed according to the agreed-upon labor matrix and posted a minimum of one week in advance*
* Ensure payroll data is scrubbed and submitted correctly*
* Ensure we are properly staffed for special events, Holidays, and marketing promotions*
* We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*

**What We Offer**

Thompson Hospitality offers a competitive benefits package, including health, dental, and vision insurance, paid time off, 401(k) matching, short and long-term disability, tuition reimbursement, employee referral program, pet insurance, and discounts on hotels, travel, and tickets.*

**How to Apply**

Apply now to join our team and take the first step towards a rewarding career with Thompson Hospitality.*

**Equal Employment Opportunity**

Thompson Hospitality is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.*