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Automotive Service Manager

1 month ago

Clinton, Maryland, United States Midas - PGW Full time
About the Role

Midas - PGW is seeking a highly skilled and experienced Automotive Service Advisor to join our team. As a key member of our service department, you will be responsible for delivering exceptional customer service, managing and directing all service department activities, and promoting our shop's services.

Key Responsibilities
  • Deliver exceptional customer service, listening and consulting with customers to meet their needs.
  • Oversee complete vehicle inspections, making comprehensive recommendations and building repair orders.
  • Deliver and discuss pricing estimates with customers, promoting shop service specials.
  • Lead, manage, and train a team of technicians, ensuring they meet our company's vision, purpose, core values, and employee creed.
  • Supervise up to ten employees, overseeing their work and providing guidance and support.
  • Maintain inventory counts, ensuring accurate records and efficient operations.
  • Ensure the overall cleanliness and organization of the facility.
Requirements
  • General automotive knowledge and experience.
  • Excellent customer service disposition and communication skills.
  • Leadership ability and team building skills.
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
  • Valid driver's license.
About Midas - PGW

Midas - PGW is committed to providing quality services to customer vehicles, utilizing the expertise of our ASE-certified technicians and years of automotive repair experience. We are dedicated to training our associates and promoting from within the organization.