Tax Office Manager

4 weeks ago

Clinton, Maryland, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for supporting the Multi-Unit Team Leader and ensuring the delivery of exceptional client service experiences.

Key Responsibilities
  • Support the Multi-Unit Team Leader in leading the retail office team to achieve service standards and client satisfaction goals.
  • Execute and hold team members accountable to service standards and client service expectations.
  • Provide daily operations direction for the tax office, ensuring quality and consistent execution.
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines.
  • Lead daily huddles and communicate essential information to office associates.
Requirements
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficient with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Positive attitude and ability to work a flexible schedule.
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a positive work environment for our associates.

We offer a range of benefits, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan. We also provide opportunities for professional growth and development, as well as a fun and supportive work environment.

At H&R Block, we believe in the power of people helping people. We are committed to building a connected culture that values diversity, inclusion, and belonging.

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