Care Advocate Liaison
6 days ago
The SMS program aims to simplify surgical care for all people by removing barriers, educating individuals, and providing high-quality care. As a Senior Care Advocate, you will be the face of Specialist Management Solutions (SMS) to our customers, delivering a personalized, empathetic consumer experience as they navigate the complexity of the healthcare system.
This role involves conducting outbound cold calls to inform members about their SMS benefits, educate them on the advantages of utilizing Ambulatory Surgery Centers (ASCs), and encourage members to schedule appointments, fostering a deeper understanding of SMS services and proactive healthcare engagement.
A successful Sr. Care Advocate will effectively communicate the value of SMS benefits, clearly explain the advantages of utilizing Ambulatory Surgery Centers (ASCs), and proactively encourage members to schedule appointments. They will demonstrate strong interpersonal skills, maintain a member-focused approach, and consistently meet outreach and engagement goals.
Key Responsibilities- Predominate amount of work surrounding calling members (Outbound calls) to inform them of their benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons
- Receive inbound calls from members to educate them on their benefits and provide guidance with appointment scheduling
- Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism
- Update all systems accordingly to document member engagement
- Listen to member's comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction
- Collaborate with other departments and partnering companies as necessary
- Work with health insurance counterparts to answer customer questions related to benefits, claims, and billing
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Care Advocate Professional
9 hours ago
Myrtle Point, Oregon, United States SCA Health Full timeA Challenge That Drives ResultsWe're looking for a skilled Senior Care Advocate to join our team at SCA Health. As a Senior Care Advocate, you will play a critical role in simplifying surgical care for our members.About Your RoleYou will conduct outbound cold calls to inform members about their benefits, schedule appointments, and educate them on the...
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Sr Care Advocate Representative
4 weeks ago
Myrtle Point, Oregon, United States SCA Health Full timeSr Care Advocate RepresentativeJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML* United States* Surgical Management Solutions LLC* Customer Svs* Regular* Full-time* 6* USD $21.50/Hr.* USD $21.50/Hr.* 38722SCA Health Job Description OverviewAll potential candidates should read through the following details of this job with care before...
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Sr Care Advocate Representative
4 days ago
Myrtle Point, Oregon, United States SCA Health Full timeSr Care Advocate Representative JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTMLUnited StatesSurgical Management Solutions LLCCustomer SvsRegularFull-time6USD $21.50/Hr.USD $21.50/Hr.38722 SCA Health Job Description OverviewIf you enjoy a fast pace, new opportunities every day and a people-focused team, Specialist Management...
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Patient Advocacy Liaison
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Myrtle Point, Oregon, United States SCA Health Full timeAt SCA Health, we believe that every individual deserves access to high-quality, simplified surgical care.We are seeking a dedicated team member to join our dynamic organization, Specialist Management Solutions (SMS), and help us achieve this goal.About the RoleAs a Senior Care Advocate, you will be responsible for delivering exceptional customer experiences...
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Healthcare Advocate Specialist
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Myrtle Point, Oregon, United States SCA Health Full timeWe are growing and need a dedicated team member to join our dynamic organization, Specialist Management Solutions (SMS), owned by SCA Health.The SMS model provides a simple solution to large, self-insured employers to drive down outpatient surgical and specialty care spend via a concierge model that is built around an engaging, educational, and exceptional...
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Patient Advocate Representative
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Myrtle Point, Oregon, United States SCA Health Full timeRole OverviewAt SCA Health, we're dedicated to simplifying surgical care for all individuals. As a Senior Care Advocate, you'll be the face of our organization, delivering a personalized, empathetic experience as patients navigate the complexities of the healthcare system. This involves answering questions and resolving issues in collaboration with teams...
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Care Navigator Representative
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Medical Care Coordinator
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Myrtle Point, Oregon, United States SCA Health Full timeAt SCA Health, we are committed to simplifying surgical care for all people by removing barriers, educating individuals, and providing high-quality care.The SMS program provides specialty and surgical care support, and we need energetic and passionate team members to help drive continued success.About the RoleWe are seeking a Senior Care Advocate to be the...
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Occupational Therapist
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Home Healthcare RN
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Patient Engagement Coordinator
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Myrtle Point, Oregon, United States SCA Health Full timeA Career in Patient EngagementWe're seeking a highly motivated and results-driven Senior Care Advocate to join our team at SCA Health. As a Senior Care Advocate, you will be responsible for conducting outbound calls to inform members about their benefits and educating them on the advantages of utilizing Ambulatory Surgery Centers (ASCs).About Our TeamOur...
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Myrtle Point, Oregon, United States SCA Health Full timeSenior Care Advocate RoleWe are looking for a highly skilled Senior Care Advocate to join our team at SCA Health! As a key member of our organization, you'll work closely with patients, healthcare providers, and insurance companies to deliver exceptional customer experiences and foster long-term relationships. Key responsibilities include:Key...
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Senior Healthcare Navigator
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Myrtle Point, Oregon, United States SCA Health Full timeAs a Senior Care Advocate, you will be part of a dynamic team dedicated to simplifying surgical care for all people. You will be responsible for conducting outbound cold calls to inform members about their SMS benefits, educating them on the advantages of utilizing Ambulatory Surgery Centers (ASCs), and encouraging members to schedule appointments.A...
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Myrtle Point, Oregon, United States SCA Health Full timeSpecialist Management Solutions (SMS) is committed to simplifying surgical care for all people by removing barriers, educating individuals, and providing high-quality care. As a Senior Care Advocate, you will play a critical role in delivering this mission by providing a personalized, empathetic consumer experience to our customers.This role involves...
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Myrtle Point, Oregon, United States SCA Health Full timeIn this role, you will have the opportunity to make a meaningful impact on the lives of our members, helping them navigate the complexities of the healthcare system and connect them with high-quality surgical care.As a Senior Care Advocate, you will be responsible for conducting outbound cold calls to inform members about their SMS benefits, educating them...