Care Advocate Liaison

6 days ago


Myrtle Point, Oregon, United States SCA Health Full time

The SMS program aims to simplify surgical care for all people by removing barriers, educating individuals, and providing high-quality care. As a Senior Care Advocate, you will be the face of Specialist Management Solutions (SMS) to our customers, delivering a personalized, empathetic consumer experience as they navigate the complexity of the healthcare system.

This role involves conducting outbound cold calls to inform members about their SMS benefits, educate them on the advantages of utilizing Ambulatory Surgery Centers (ASCs), and encourage members to schedule appointments, fostering a deeper understanding of SMS services and proactive healthcare engagement.

A successful Sr. Care Advocate will effectively communicate the value of SMS benefits, clearly explain the advantages of utilizing Ambulatory Surgery Centers (ASCs), and proactively encourage members to schedule appointments. They will demonstrate strong interpersonal skills, maintain a member-focused approach, and consistently meet outreach and engagement goals.

Key Responsibilities
  • Predominate amount of work surrounding calling members (Outbound calls) to inform them of their benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons
  • Receive inbound calls from members to educate them on their benefits and provide guidance with appointment scheduling
  • Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism
  • Update all systems accordingly to document member engagement
  • Listen to member's comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction
  • Collaborate with other departments and partnering companies as necessary
  • Work with health insurance counterparts to answer customer questions related to benefits, claims, and billing


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