Medical Care Coordinator

7 days ago


Myrtle Point, Oregon, United States SCA Health Full time

At SCA Health, we are committed to simplifying surgical care for all people by removing barriers, educating individuals, and providing high-quality care.

The SMS program provides specialty and surgical care support, and we need energetic and passionate team members to help drive continued success.

About the Role

We are seeking a Senior Care Advocate to be the face of Specialist Management Solutions (SMS) to our customers. As a Medical Concierge (White Glove) service, you will deliver a personalized, empathetic consumer experience as individuals navigate the complexity of the healthcare system.

  • You will answer questions and resolve issues in collaboration with teams across the company, healthcare providers, and insurance companies.
  • You will primarily engage with our customers telephonically, but you will develop strong relationships with them as they complete their healthcare journey.
Responsibilities

This role involves conducting outbound cold calls to inform members about their SMS benefits, educate them on the advantages of utilizing Ambulatory Surgery Centers (ASCs), and encourage members to schedule appointments, fostering a deeper understanding of SMS services and proactive healthcare engagement.

  • You will effectively communicate the value of SMS benefits, clearly explain the advantages of utilizing Ambulatory Surgery Centers (ASCs), and proactively encourage members to schedule appointments.
  • You will demonstrate strong interpersonal skills, maintain a member-focused approach, and consistently meet outreach and engagement goals.


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