Healthcare Advocate Specialist
7 days ago
We are growing and need a dedicated team member to join our dynamic organization, Specialist Management Solutions (SMS), owned by SCA Health.
The SMS model provides a simple solution to large, self-insured employers to drive down outpatient surgical and specialty care spend via a concierge model that is built around an engaging, educational, and exceptional membership experience.
About the JobAs a Senior Care Advocate, you will be responsible for answering questions and resolving issues in collaboration with teams across the company, healthcare providers, and insurance companies.
- You will conduct outbound cold calls to inform members about their SMS benefits, educate them on the advantages of utilizing Ambulatory Surgery Centers (ASCs), and encourage members to schedule appointments.
- You will receive inbound calls from members to educate them on their benefits and provide guidance with appointment scheduling.
- Predominate amount of work surrounding calling members (Outbound calls) to inform them of their benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons.
- Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism.
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