Freight Forwarding Operations Specialist

2 weeks ago


Charlotte, North Carolina, United States Frontall USA Full time
Job Summary

Frontall USA is seeking a highly skilled Air and Ocean Import/Export Agent to join their dynamic team. As a key member of the freight forwarding operations team, you will be responsible for managing air and ocean import/export shipments, ensuring compliance with industry regulations, and providing exceptional customer service.

Key Responsibilities:
  • Manage daily air and ocean import/export shipments, ensuring timely and efficient processing.
  • Pre-alert agents and shippers, organize and prepare documentation, and follow up with steamship lines to ensure seamless operations.
  • Maintain daily reports for pending shipments and ensure all required documents are received and sent as needed.
  • File AES and other required documentation to process export shipments, adhering to regulatory requirements.
  • Arrange pick-ups, deliveries, and container loading as required, ensuring smooth logistics operations.
  • Provide regular customer service updates, including tracking cargo from origin to destination, to maintain high levels of customer satisfaction.
  • Set up billing and manage payables related to shipments, ensuring accurate and timely financial processing.
  • Perform other duties as assigned by management, contributing to the growth and success of Frontall USA.
Requirements:
  • 1-3 years of experience in international freight forwarding logistics operations, with a focus on air and ocean export operations.
  • 1-3 years of customer service experience, preferably in the logistics industry, with a strong commitment to delivering excellent customer service.
  • Minimum high school diploma or GED, with a strong foundation in business and logistics principles.
  • Must be legally eligible to work in the U.S. (Visa/sponsorship not available).
Compensation:

$50,000.00 - $65,000.00 per year



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