Client Service Manager

19 hours ago

New York, New York, United States Voltguard Utilities Limited Full time
Job Overview

Voltguard Utilities Limited is seeking a highly skilled Client Service Manager to support field service operations for our clients and customers in the Region. As a key member of our team, you will be responsible for delivering exceptional customer service and support activities.

The ideal candidate will have a strong understanding of project management, system engineering, and customer-facing skills. They will be responsible for overseeing installation, contract negotiation, and warranty support, as well as preventive and corrective maintenance.

Key Responsibilities:

  • Employ project management skills to deliver quality service level agreement (SLA) compliance and create key performance indicator (KPI) support statistics
  • Attain financial objectives and supervise employees day-to-day operations
  • Manage subcontractors to ensure obligations and high standards of workmanship are met
  • Interface with customers' staff to resolve issues and propose problem solutions
  • Review and approve vendor invoices and oversee contract negotiation
  • Provide on-call support and problem escalation role between vendors, field technicians, customers, and factory/engineering organizations

Requirements:

  • Bachelor's Degree and 1 year prior experience
  • Experience in a field service delivery organization, emergency management, or team lead
  • Proven leadership in land mobile radio systems, mobile data, microwave networks
  • Knowledge of telecommunication systems including T1, Microwave, and IP Networks
  • Excellent communication and computer skills, including proficiency with the Microsoft Office suite
  • Ability to supervise technical and non-technical staff

What We Offer:

  • Competitive salary range: $67,500 - $125,500
  • Full-time schedule: Monday through Friday
  • A variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays

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