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IT Support Specialist

2 months ago

Gaithersburg, Maryland, United States Orion Global Managed Services US Inc Full time

{"h1": "IT Deskside Engineer/Customer Engineer Role", "p": "As a skilled IT Deskside Engineer/Customer Engineer, you will be responsible for installing, repairing, setting up, configuring, and upgrading various end-user devices at customer sites. Your primary goal will be to provide excellent customer service and ensure a consistent and positive experience for both internal and external customers.", "ul": [{"li": "Perform a range of technical work activities at customer sites to meet business and customer requirements."}, {"li": "Document and report on work completed to ensure compliance with company and customer procedures."}, {"li": "Escalate issues in line with company processes to ensure customer demands are met and handle escalations appropriately."}, {"li": "Provide excellent customer service to both internal and external customers, ensuring a consistent and positive experience."}, {"li": "Adapt quickly to dynamic team environments to maintain a consistent and effective contribution."}], "h2": "Key Responsibilities", "ul": [{"li": "IMAC (Install, Move, Add, Change) work, including building, deploying, and asset management."}, {"li": "Image management and distribution using tools like Microsoft SCCM."}, {"li": "Ability to resolve 5 to 8 tickets daily on average, adhering to a 5-business-day Service Level Agreement (SLA)."}, {"li": "Break-fix"}], "h2": "Requirements", "ul": [{"li": "Proven experience in end-user device support and a strong understanding of IT environments."}, {"li": "Strong troubleshooting skills and ability to work independently in a fast-paced environment."}, {"li": "Excellent communication skills and a customer-focused mindset."}], "p": "If you are a proactive, organized, and technically proficient individual who thrives in a customer-oriented environment, we encourage you to apply for this opportunity.", "p": "Pay: $27 per hour", "p": "Hours: Monday - Friday; 8:00 am-5:00 pm; 40 hours per week"}