Customer Service Liaison

3 weeks ago


Des Moines, Iowa, United States Trinity Health Full time
Overview: At Trinity Health, our mission is to improve the health of our communities by delivering high-quality care and services. Our team at MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties.

Estimated Salary: $40,000 - $55,000 per year, depending on experience.

Job Description: As a Customer Service Representative, you will provide coverage for the MercyOne Des Moines call center, answering multiple phone lines, transferring calls, taking accurate messages, giving out test information and results. You will use Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily work.

Responsibilities:
  • Answer phone requests for test results to physicians and other healthcare personnel.
  • Ensure accurate electronic documentation of calls, faxed reports, etc.
  • Print and fax lab reports as directed by order.
  • File lab reports for courier delivery and prepare lab reports for mail, as needed.
  • Page courier for stat and routine pick-ups.
  • Assist in courier duties.
  • Review report(s) for missing information to correct.
  • Retrieve and review original physician order for demographic information.
  • Work with other departments to problem solve to provide timely results.
  • Understand Lean/Six Sigma principles and employ them to meet quality management goals.


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