Customer Service Liaison for Outreach Lab

3 days ago


Des Moines, Iowa, United States Trinity Health Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at MercyOne Des Moines Medical Center. As a Customer Service Representative, you will provide exceptional service to patients and healthcare providers by answering phone requests for test results, transferring calls, taking accurate messages, and providing test information and results.

About the Role

This is a PRN (as-needed) daytime position in our Outreach Lab call center. You will work closely with other departments to ensure timely results and employ Lean/Six Sigma principles to meet quality management goals. Your excellent communication skills and ability to multitask will make you a valuable asset to our team.

Key Responsibilities

* Answer phone requests for test results from physicians and healthcare personnel
* Transfer calls, take accurate messages, and provide test information and results
* Use Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily work
* Ensure accurate electronic documentation of calls, faxed reports, etc.
* Print and fax lab reports as directed by order
* File lab reports for courier delivery and prepare lab reports for mail, as needed
* Page courier for stat and routine pick-ups
* Assist in courier duties
* Review report(s) for missing information to correct
* Retrieve and review original physician order for demographic information

Requirements

* Driver's License required
* One-year experience in a client services/clerical position required
* Previous laboratory experience preferred
* Computer experience preferred
* Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire

What We Offer

Colleagues of Trinity Health enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system. Our estimated salary range for this position is $40,000 - $55,000 per year, depending on experience. Visit our careers website to learn more about the benefits, culture, and career development opportunities available to you at Trinity Health.

Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve.

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