TikTok Shop Partner Account Manager

2 days ago

New York, New York, United States Tik Tok Full time

{"Responsibilities": "

As a TikTok Shop Partner Account Manager, you will be responsible for managing and enhancing relationships with our live streaming-focused partners on TikTok Shop, a thriving social eCommerce platform.

Key Responsibilities:

* Account Management: Oversee and manage a partner account portfolio on TikTok Shop, driving partner GMV growth and service capability by providing full suite vertical solutions based on the seller journey, from basic TikTok Shop Management to affiliate operation, shoppable video production, Shopping Ads, Livestreaming operation, Brand Account Matrix, and community management.

* Live Operations Management: Collaborate with TSPs to identify and support showcase sellers, defining live goals for each. Facilitate regular communication and feedback loops with TSPs to ensure continuous improvement. Monitor live session metrics and implement strategies to improve GMV/hour and Conversion Rates.

* Strategy Development: Collaborate with partners to develop customized strategies that align with their business goals and TikTok Shop's capabilities. Identify business models and implement special projects and best practices for optimizing visibility and sales on the platform.

* Performance Analysis: Regularly analyze partner performance data to identify trends, opportunities, and areas for improvement. Provide partners with actionable insights and recommendations.

* Relationship Building: Foster solid and longterm relationships with partners. Act as the primary point of contact for all account-related inquiries and issues, ensuring a high level of partner satisfaction.

* Collaboration with Cross-functional Teams:

+ Collaborate closely with category managers on matchmaking between Brands and TSPs by identifying their needs, strategically developing and landing the brand growth plan, and consolidating the growth methodology on TikTok Shop.

+ Work closely with marketing, product, and technical teams to address partner needs, develop new features, and resolve technical issues.

* Training and Education: Educate partners about new features, tools, and best practices on TikTok Shop. Conduct training sessions and webinars as needed.

", "Qualifications": "

Minimum Qualifications:

* Established experience working at/with agencies (content and live streaming-related is preferred) and e-commerce (working at a brand or marketplace).

* Strong merchant growth mindset and operational skills.

* Ability to analyze data and provide strategic insights.

Preferred Qualifications:

* Familiarity with TikTok and other content platforms; experience in live streaming or social e-commerce is preferred.

* Excellent interpersonal and negotiation skills.

* A good team player and a fast learner who is open to changes.

* Attention to detail, affinity with numbers, logic, and strong problem-solving.

", "About Us": "

At TikTok, we are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us.

"}

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