Patient Support Specialist

2 days ago


Whippany, New Jersey, United States ConnectiveRx Full time
Job Title: Patient Support Specialist

Overview:

The Patient Support Specialist plays a critical role in ensuring patients have access to necessary medications by providing exceptional customer service and support. This individual will work closely with patients, physicians, and pharmacies to resolve issues and provide timely reimbursement support.

Responsibilities:
  • Respond to inbound and outbound calls to resolve patient access to care and reimbursement needs.
  • Refers requests for escalation as needed and engages internal teams to resolve issues.
  • Performs other assignments as needed.
Qualifications:
  • Call Center operating metrics and performance management experience (a plus)
  • Knowledge of pharmacy benefits, healthcare insurance, and/or medical billing (a plus)
  • High School or GED required
  • 1+ years in a healthcare or case management experience in a high-volume contact center environment or similar environment preferred
  • Experience working in pharmacy benefits, healthcare insurance, and/or medical billing (preferred)
  • Communication skills: ability to convey information in easy-to-understand language
  • Customer Focus; high level of empathy and emotional intelligence
  • Adaptability: Adapts to a variety of situations easily and effectively navigates situations
  • Problem Solve; Thinks critically, and problem-solves issues to resolution
Why Work with Us?
  • Immerse yourself in an excellent company culture with fun events and volunteer opportunities
  • Enjoy competitive benefits, including medical, dental, vision, and more
  • Please take advantage of our 401k package with a dollar-for-dollar match-up
  • Generous PTO and paid holiday days are offered
  • Embrace opportunities for professional and personal growth in our team-oriented atmosphere


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