Patient Access Coordinator, Primary Care
2 weeks ago
Baptist Health South Florida stands as the largest not-for-profit healthcare organization in the region, comprising 12 hospitals, over 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across multiple counties. Our centers of excellence are recognized internationally in areas such as cancer care, cardiovascular services, orthopedics, sports medicine, and neurosciences.
Our core mission, vision, and values are integral to our identity at Baptist Health. We strive to enhance the human experience for patients, employees, and physicians alike. Our achievements stem from a culture rooted in quality and commitment, embraced by every member of the Baptist Health family.
This year marks our 24th consecutive recognition as one of Fortune's 100 Best Companies to Work For, based on employee feedback. We have also been honored as one of America's Most Innovative Companies, and People Magazine has featured us among 50 Companies That Care. According to the & World Report Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with numerous high-performing accolades.
At the heart of our organization are the people we work with.
We foster personal connections with colleagues that often surpass experiences from other workplaces. Our relationships with patients and their families extend beyond mere healthcare delivery. Many of us have been patients or have had family members receive care here, which deepens our commitment to providing quality care in a compassionate manner. We take personal responsibility for the outcomes, ensuring that when it comes to caring for individuals, we are fully dedicated.
Position Overview
The selected candidate will oversee patient flow coordination, ensuring timely processing and maintaining comprehensive knowledge of practices utilized within the department and healthcare facility to address patient inquiries and concerns. This role requires familiarity with insurance requirements, Baptist Health South Florida pricing, financial assistance options, and overall Revenue Cycle operations.
Key Responsibilities:
- Support go-lives and various departmental initiatives, including onboarding and training new team members.
- Engage in departmental committees and champion opportunities for improvement.
- Exemplify the Baptist Health philosophy of service excellence by delivering professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.
Qualifications
Education: High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent training or experience is required.
Additional Qualifications:
For internal candidates: A minimum of 1 year of Patient Access experience, demonstrating the ability to independently perform all functions within the Level 1 job description. Must meet or exceed BHSF registration accuracy and productivity standards for the past 6 months and exceed departmental KPIs. A positive attitude, self-motivation, and encouragement of team collaboration are essential. Candidates should be cross-trained in multiple areas to substitute for various staff positions as needed.
For external candidates: An Associate's Degree is preferred, along with 1 year of Patient Access experience, or 2 years of experience in lieu of a degree. Completion and passing of the Patient Access training course are required. Candidates must be able to thrive in a high-volume, fast-paced environment and perform basic mathematical calculations. Attention to detail, organizational skills, teamwork, compassion, and excellent customer service and interpersonal communication skills are crucial.
Desired Skills: Knowledge of healthcare regulatory guidelines, including HIPAA, AHCA, EMTALA, and Medicare coverage structure, as well as understanding insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products, and EMR applications. Familiarity with medical terminology is also beneficial. Bilingual candidates (English, Spanish/Creole) are encouraged to apply.
Job Type: Non-Clinical and Administrative Customer Service
Primary Location: Plantation
Organization: Baptist Health Medical Group
Schedule: Full-time
Equal Opportunity Employer
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