Ambulatory Education and Customer Service Specialist
2 months ago
The Ambulatory Customer Service Educator is a key member of the UF Health St Johns Ambulatory team, responsible for developing and implementing non-clinical education programs for employees. This role requires a strong understanding of customer service principles and the ability to design and deliver training programs that meet the needs of the team.
Key Responsibilities- Education Program Development: Develop, implement, and maintain non-clinical education programs for UF Health St Johns Ambulatory employees, including new employee onboarding and ongoing training.
- Customer Service Training: Plan and conduct orientation for new customer service personnel, ensuring a smooth transition to the work environment and meeting competency assessment requirements.
- Learning Needs Assessment: Assess learning needs through formal and informal approaches to data collection, determining specific education needs and utilizing teaching techniques that promote critical thinking and evidence-based practice.
- Mentorship and Support: Actively mentor and support colleagues and staff, encouraging professional development and collaboration within and across the organization.
- Team Performance: Ensure team members consistently and accurately perform their duties, including patient registration, scheduling, and collection of balances and payments.
- Customer Service: Fulfill customer service responsibilities, including scheduling and patient flow, assisting patients with appointments, and collecting payments and balances.
- Liaison and Communication: Assist in maintaining liaisons with other organizations and offices for the exchange of information.
Education: High School Diploma or equivalent required.
Experience: Five years of medical practice clerical experience or seven years in a healthcare role delivering customer service required.
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Ambulatory Customer Service Educator
1 month ago
St. Augustine, Florida, United States UF Health Full timeJob SummaryThe Ambulatory Customer Service Educator is a key member of the UF Health St Johns Ambulatory team, responsible for designing and implementing non-clinical education programs that enhance the skills of our employees. This role requires a strong understanding of adult learning theory and the ability to assess learning needs through formal and...
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Ambulatory Customer Service Educator
7 days ago
St. Augustine, Florida, United States UF Health Full timeJob Summary:The Ambulatory Customer Service Educator is responsible for developing, implementing, and maintaining non-clinical education programs for UF Health St Johns Ambulatory employees. This individual will also be responsible for performing a variety of administrative duties in alignment with the education and customer service components of the...
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Ambulatory Customer Service Educator
2 weeks ago
St. Augustine, Florida, United States UF Health Full timeJob Summary:The Ambulatory Customer Service Educator is responsible for developing, implementing, and maintaining non-clinical education programs for UF Health St Johns Ambulatory employees. This individual will also be responsible for performing a variety of administrative duties in alignment with the education and customer service components of the...
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Ambulatory Clinical Educator
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St. Augustine, Florida, United States UF Health Full timeJob SummaryThe Ambulatory Clinical Educator is a key member of the UF Health St Johns Ambulatory team, responsible for developing and implementing clinical and non-clinical education programs for employees. This role requires a strong background in medical assisting and education, with the ability to design and deliver training programs that meet the needs...
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Early Childhood Educator
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