Ambulatory Education and Customer Service Specialist

2 months ago


St Augustine, Florida, United States UF Health Full time
Job Summary

The Ambulatory Customer Service Educator is a key member of the UF Health St Johns Ambulatory team, responsible for developing and implementing non-clinical education programs for employees. This role requires a strong understanding of customer service principles and the ability to design and deliver training programs that meet the needs of the team.

Key Responsibilities
  • Education Program Development: Develop, implement, and maintain non-clinical education programs for UF Health St Johns Ambulatory employees, including new employee onboarding and ongoing training.
  • Customer Service Training: Plan and conduct orientation for new customer service personnel, ensuring a smooth transition to the work environment and meeting competency assessment requirements.
  • Learning Needs Assessment: Assess learning needs through formal and informal approaches to data collection, determining specific education needs and utilizing teaching techniques that promote critical thinking and evidence-based practice.
  • Mentorship and Support: Actively mentor and support colleagues and staff, encouraging professional development and collaboration within and across the organization.
  • Team Performance: Ensure team members consistently and accurately perform their duties, including patient registration, scheduling, and collection of balances and payments.
  • Customer Service: Fulfill customer service responsibilities, including scheduling and patient flow, assisting patients with appointments, and collecting payments and balances.
  • Liaison and Communication: Assist in maintaining liaisons with other organizations and offices for the exchange of information.
Qualifications

Education: High School Diploma or equivalent required.

Experience: Five years of medical practice clerical experience or seven years in a healthcare role delivering customer service required.



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