Service Manager

2 days ago

St Augustine, Florida, United States Gills Point S Tire and Auto Service Full time
{"title": "Service Manager", "description": "Service Manager Job Description

Gills Point S Tire and Auto Service is seeking a highly skilled and experienced Service Manager to oversee the service department in our automotive repair shops. As a Service Manager, you will be responsible for ensuring high-quality vehicle repair and maintenance services while maintaining customer satisfaction.

Key Responsibilities:
  • Oversee and provide leadership to the service technicians.
  • Train new or junior technicians on proper procedures.
  • Coordinate and manage the workflow in the service area.
  • Assign tasks to other technicians to ensure efficient and timely completion of work.
  • Conduct quality control inspections to ensure that all services meet established standards.
  • Address and resolve any issues or concerns related to the quality of work.
  • Handle more complex customer inquiries or issues.
  • Provide expertise and recommendations to customers regarding services.
  • Ensure that safety protocols and guidelines are followed by all technicians.
  • Conduct regular safety meetings and promote a safety-conscious work environment.
  • Address and resolve the more complex technical issues related to services.
  • Collaborate with other leads/management to troubleshoot challenging problems.
  • Identify opportunities for process improvement and efficiency in service operations.
  • Responsible for implementing new procedures or best practices as appropriate.
  • Collaborate with management to provide input on service operations, performance evaluations, and team development.
Requirements:
  • High School Diploma or Equivalent required, a degree or diploma in automotive technology, business management, or a related field a plus.
  • ASE Certifications desired with company support and assistance provided.
  • Extensive experience in automotive repair and maintenance, with a clear understanding of automotive systems and the latest technologies.
  • 2-4 years prior experience in a supervisory or managerial role within an automotive service setting, demonstrating leadership, team management, and operational oversight.
  • Familiarity with automotive diagnostic software, inventory management systems, and customer relationship management (CRM) tools.
  • Understanding of budgeting, financial forecasting, and profitability analysis.
  • Ability to lead, motivate, and manage a diverse team of technicians and service staff.
  • Strong focus on delivering high-quality customer service, with excellent communication and interpersonal skills to handle customer inquiries and resolve complaints effectively.
  • Aptitude for identifying issues, analyzing possible solutions, and implementing effective resolutions.
  • Capability to manage multiple tasks, prioritize responsibilities, and ensure efficient operation of the service department.
  • Valid driver's license and acceptable driving record.
What We Offer:
  • Paid time off.
  • Stable working hours.
  • Excellent Training - with opportunities for training and career advancement.
  • Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days.
  • Competitive wages.
  • 401(k) savings plan with company match.
", "lang_code": "en"}

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