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Front Office Manager

2 months ago

Denver Colorado, United States Sage Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Sage Hospitality. As a key member of our hotel operations team, you will be responsible for leading the front desk team and ensuring that our guests receive exceptional service and a memorable experience.

Key Responsibilities
  • Lead the Front Desk Team: Supervise and motivate the front desk team to deliver exceptional guest service and ensure that all front office operations run smoothly.
  • Manage Guest Relations: Respond to guest inquiries and resolve any issues in a professional and courteous manner.
  • Coordinate Hotel Operations: Supervise the daily operations of the front desk team, including check-in, check-out, and guest services.
  • Ensure Quality Service: Monitor and maintain high standards of quality service, ensuring that all guests receive a memorable experience.
  • Train and Develop Team Members: Provide training and development opportunities to front desk team members to enhance their skills and knowledge.
  • Manage Cash Handling and Inventory: Ensure accurate and efficient cash handling and inventory management procedures are in place.
  • Communicate Effectively: Communicate effectively with all hotel departments to ensure seamless operations and exceptional guest service.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum two years of experience as a front desk supervisor or four years of front office experience in hotel work.
  • Skills: Excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.
  • Knowledge: Working knowledge of hotel front office procedures, guest services, and hotel policies.
What We Offer
  • Competitive Salary: $60,000 - $70,000 per year.
  • Benefits Package: Medical, dental, and vision insurance, free on-site parking, complimentary employee meals, and more.
  • Opportunities for Growth: Opportunities for career growth and development within Sage Hospitality.