Restaurant Host/Hostess

2 days ago

New Orleans, Louisiana, United States Caesars Entertainment Full time
Job Title: Restaurant Host/Hostess

Join the Caesars Entertainment team as a Restaurant Host/Hostess and provide exceptional service to our guests. As a key member of our dining team, you will be responsible for ensuring a seamless and enjoyable experience for our customers.

Key Responsibilities:
  • Conduct assigned duties according to procedures.
  • Greet guests quickly and courteously.
  • Seat guests promptly and with a smile.
  • Able to sell guests on all seating areas of the restaurant (i.e. bar and patio).
  • Be aware of table status and control seating times.
  • Help service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.).
  • Knows how to ring up all transactions and all tenders.
  • Assists the Service Attendants/Counter Attendants/Culinary areas when needed.
  • Handles and solves any concerns and questions from customers.
  • Keeps all guest areas clean and neat. Complies with all appearance standards.
  • Enters guests' merchandise in register, takes money from customer and accurately gives back change.
  • Responsible for accurate control of cash drawer.
  • Operates cash register and properly settles merchandise purchase.
  • Itemizes totals and presents guests with the price for payment.
  • Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Requirements:
  • High volume dining experience preferred.
  • OpenTable or reservation system knowledge recommended.
  • Understands variance policy of cash drawer and maintains low variance.
  • 1-year experience in customer service.
  • Must possess basic math skills.
  • Must be able to count cash drawer accurately.
  • Must possess excellent customer service/communication skills.
  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
  • Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.
Physical, Mental and Environmental Demands:
  • Must be able to maneuver to all areas of assigned restaurant throughout entire shift.
  • Must be able to accurately and quickly process all cash transactions.
  • Must be able to tolerate areas containing secondary smoke.
  • Must be able to work at a fast pace and in stressful situations.
  • Must be able to read, write, speak and understand English.
  • Must be able to respond to visual and aural cues.

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

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