Reception Host

2 weeks ago


New Orleans, Louisiana, United States Gianna Full time

About Gianna: Gianna is part of the esteemed Link Restaurant Group, founded by James Beard Award-winning Chef Donald Link and Stephen Stryjewski. Our mission is to nurture the growth of our family of restaurants in New Orleans, focusing on authentic and simple culinary experiences that celebrate the unique flavors of the region.

Position Overview: We are seeking a dedicated and personable Host to be the welcoming face of our restaurant. As the first point of contact for our guests, your role is vital in creating a warm and inviting atmosphere. We value individuals who are engaging, professional, and passionate about hospitality.

Key Responsibilities:

  • Warmly greet all guests upon arrival and thank them as they depart.
  • Ensure the host stand and entrance area are clean and organized.
  • Manage phone inquiries and take reservations efficiently.
  • Assist the Manager on duty with various administrative tasks as needed.
  • Seat guests promptly and according to our established standards.
  • Communicate clearly and courteously with guests regarding wait times.
  • Maintain the presentation of menus and wine lists, ensuring they are clean and in good condition.
  • Provide a quality assurance statement to guests, such as, 'Enjoy your meal.'
  • Relay reservation details and special requests to the Manager on duty.
  • Address any guest concerns or complaints in a professional manner.
  • Inform servers and management of any special occasions or dietary restrictions as soon as guests are seated.
  • Guide guests to their tables at a comfortable pace.
  • Regularly check the cleanliness of restrooms and restock supplies as necessary.
  • Adhere to grooming and dress code standards.

Qualifications:

  • At least 1 year of experience in a hosting or restaurant role within a high-volume setting.
  • Strong organizational skills and the ability to work professionally.
  • Capability to stand and walk for extended periods.
  • Quick thinking and adaptability in a dynamic environment.
  • Excellent communication and interpersonal abilities.
  • A strong work ethic, a genuine sense of hospitality, and a collaborative spirit.
  • Open to receiving constructive feedback for personal and professional growth.

Physical Requirements:

  • This role involves various physical demands, including seeing, hearing, speaking, reaching, and frequently lifting items up to 50 pounds. The position requires sitting, standing, and moving throughout the shift, with or without reasonable accommodations.

Note: The responsibilities of this position may evolve over time. Gianna reserves the right to modify duties and responsibilities as needed. This job description aims to outline the general nature of the work performed and is not exhaustive.

Gianna is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.


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