IT Support Specialist
5 days ago
NebulaWorks is an e-commerce company that values a modern work mentality. We offer a dynamic work environment where you can grow professionally and personally.
Job DescriptionWe are seeking an IT Support Specialist to join our team. As the first point of contact for inquiries and reports of malfunctions, you will be responsible for providing timely and effective support to our employees.
Key Responsibilities- Respond to tickets, emails, and phone calls from employees regarding technical issues
- Provide 1st and 2nd level support for all IT-related issues
- Maintain company software using a software management program
- Install and administer clients, and provide technical support as needed
- Document and manage inventory
- Vocational training or further education as an IT specialist for system integration or IT administrator
- Experience in the IT field, preferably with Windows 10, Active Directory, and the Office Suite
We welcome career changers with a strong interest in IT. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply.
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