Machine Tool Service Specialist
5 days ago
We are seeking a highly skilled Machine Tool Service Engineer to join our team at Swift Placement & Consulting. As a key member of our technical support team, you will be responsible for providing maintenance and repair assistance to customers on DMG MORI CNC machine tools.
Key Responsibilities- Provide technical support and maintenance services to customers on location or remotely.
- Develop and update technical documentation and reports related to service activities.
- Collaborate with customers' service engineers to ensure seamless support and training.
- Establish and maintain excellent communication and customer service relationships with customers.
- Manage complex customer situations and respond promptly to their needs.
- Bachelor's or Associate's degree in a technical field of study.
- 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
- Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.
- Excellent verbal and written communication skills with a strong customer service orientation.
- Ability to interact and communicate effectively with people at all levels of an organization.
- Proven ability to read mechanical drawings, electrical schematics, and sequence diagrams.
- Basic computer literacy and working knowledge of MS Office applications.
- Ability to adapt to changes in the work environment and manage competing demands.
- Minimum of 50% travel required in a multi-state region.
The employee will work at the Technical Center when not visiting customers. The work environment may involve exposure to manufacturing/machining environments with possible hazards such as noise, electricity, chemicals, and heavy equipment.
We are an Equal Opportunity Employer and maintain a drug-free workplace. We perform pre-employment substance abuse screening.
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