eCustomer Support Representative
3 weeks ago
At Peterson, we're committed to building strong relationships with our customers and providing them with the best possible support. As an eCustomer Support Representative, you'll play a vital role in helping our customers succeed in the heavy industry sector.
Key Responsibilities:
- Promote the sale and adoption of Peterson's digital suite of customer tools, including online purchasing platforms, service applications, and product subscriptions.
- Work with Product Support and Machine Sales Representatives to develop strategies and solutions for customers that increase eCommerce platform knowledge and use.
- Visit assigned Peterson customer accounts with Product Support Sales Representatives, Machine Sales Representatives, and/or e-Customer Support Manager to provide support and training.
- Create go-to-market strategies for marketing and unassigned customers within an assigned territory to increase eCommerce platform knowledge and use.
- Makes sales calls on unassigned Peterson customer accounts via phone and in person to promote Peterson's e-business portfolio.
Requirements:
- High School Diploma or General Education Degree (GED)
- Minimum of five (5) years of related experience in parts, sales, or service industry, preferably in a heavy industrial environment
- Bachelor's Degree from a fully accredited college in Business or other closely related field preferred
- Bilingual (English/Spanish) preferred
About Peterson:
Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
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