Deployment Management Coordinator

6 days ago

Miami, Florida, United States General Dynamics Information Technology Full time
Job Description

As a Deployment Management Coordinator at General Dynamics Information Technology, you will play a critical role in ensuring the smooth deployment of software, systems, and infrastructure products into the production environment. You will work closely with the Change and Release Manager and Release Coordinator to manage the deployment process, providing guidance and expertise to support technicians completing project work and briefing the customer.

Key Responsibilities
  • Maintain oversight of the Release Management queue to ensure completed releases are transferred and scheduled for deployment in a timely manner.
  • Ensure completed releases have the proper technical documentation, developed business case (as required), and key performance indicators as appropriate prior to deployment.
  • Coordinate activities between stakeholders, technical teams, functional leads, and directors to ensure all deployment efforts are understood and accomplished with high quality.
  • Manage relationships with stakeholders to ensure clear, accurate, and timely communications.
  • Manage risks and resolve issues that affect the deployment scope, schedule, and quality.
  • Maintain an accurate deployment schedule, providing visibility of all concurrent activities, approved Change Requests, and ensure releases align with business priorities and objectives.
  • Ensure all deployment activities are thoroughly documented and participate in transition-related activities with the Release Coordinator, providing insight and expertise as needed for a successful deployment.
  • Validate all required actions have been accomplished and that the necessary updates and documentation have been provided in the release record for the appropriate phase of the release cycle.
  • Participate in initiating or facilitating process improvements relating to product deployments.
  • Help to maintain a release repository and manage important information to include deployment procedures, dependencies, notification lists, and other related data.
  • Provide regular feedback to the Release and Deployment Manager with the current statuses of approved deployment activities to include schedule, progress, and recent updates of releases.
  • Assist the Major Incident Manager and Problem Manager with restoration efforts of systems negatively impacted by deployment failures.
  • Support the Release and Deployment Manager as required in support of IT Service Delivery.
Requirements
  • Broad understanding of Information Technology principles, tools, and equipment.
  • Ability to work in a fast-paced environment under pressure.
  • Expertise in developing and deploying to a production environment.
  • Excellent Communication skills written and verbal.
  • Executive level Briefing acumen.
  • Critical thinking skills.
  • Team player.
Education and Certifications
  • Bachelor's degree with a focus in business administration or a related field of study - preferred.
  • ITIL 4 - highly desired.
  • SCRUM Master (CSM/PSM) - highly desired.
  • Project Management Professional (PMP) - highly desired.
Experience
  • 7+ years of related experience in IT Service Management (ITSM).
  • Experience with ServiceNow.
  • Considerable experience in Project Management, IT Change Management, or a related field.
  • Good record-keeping and organizational skills.
  • Computer Literacy - MS Office suite of products.
Security Clearance
  • Secret clearance required with ability to obtain Top Secret / SCI.

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