Senior IT Professional as Software Service Manager

4 weeks ago


Miami, Florida, United States Stellar Ventures Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and experienced IT professional to take on the end-to-end responsibility for software products and service-specific tasks. The ideal candidate will have a strong understanding of software deployment on client-based systems and a holistic approach to service responsibility and delivery.

Key Responsibilities:

  • Implement and manage the operational software lifecycle, ensuring seamless integration and delivery of software products.
  • Coordinate and track software releases, ensuring timely and efficient deployment.
  • Develop and improve services based on customer requirements and CSI measures, driving business growth and customer satisfaction.
  • Implement project, customer, and stakeholder requirements, ensuring alignment with business objectives.
  • Coordinate and track incoming orders and manage procurement processes, ensuring efficient and effective supply chain management.

Requirements:

  • Minimum 5 years of experience in IT service management, with a strong track record of delivering results.
  • ITIL certification, with a deep understanding of IT service management principles and practices.
  • Strong understanding of software deployment on client-based systems, with experience in implementing and managing software products.
  • Holistic approach to service responsibility and delivery, with a focus on customer satisfaction and business growth.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

What We Offer:

  • Competitive compensation package, including salary and benefits.
  • Job security and stability, with opportunities for career growth and development.
  • Highly rated employer-funded pension plan, providing financial security for the future.
  • 30 days of annual leave, with the option for individual adjustments.
  • Remote work options, with the possibility of home-based teleworking arrangements.


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