Customer Service and Financial Expert

7 days ago


Ephrata, Pennsylvania, United States Argent Federal Credit Union Full time
Job Overview

The role of a Customer Service and Financial Expert at Argent Federal Credit Union is to build and maintain strong relationships with members by delivering exceptional service and financial solutions.

This position plays a vital part in the credit union's operations, requiring a passion for customer service and a commitment to the well-being of the community. The goal is to develop and enhance the full member relationship from account opening to sharing various services offered by the credit union.

Key Responsibilities
  • Exhibit professionalism and trustworthiness while interacting with members and processing transactions.
  • Navigate multiple systems to efficiently process financial transactions and provide accurate information to members.
  • Exercise active listening skills to understand member needs and preferences.
  • Cross-sell credit union products, services, and promotions to meet or exceed assigned job production guidelines.
Requirements
  • Bachelor's Degree or Equivalent in Business Administration or related field (or relevant work experience).
  • Prior experience in customer service, cash handling, or banking industry preferred.
  • Ability to multitask, set priorities, and handle sensitive information with discretion.
  • Excellent verbal and written communication skills.
Benefits and Opportunities

As a valued member of the Argent Federal Credit Union team, you will enjoy a competitive salary, opportunities for career growth and development, and a comprehensive benefits package. Our organizational culture prioritizes employee well-being, making us an ideal place to build your career.


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